Returns & Exchanges

If you wish to speak to a member of our customer service centre to place your order or for any other enquiries please call us on our Sales line: 01335 346561 Lines are open from 9am - 5:30pm.

If you would like to make enquiries via email you can contact us on sales@cwsellors.com
 
Payment Methods
You can place your order via the internet, phone or email using all major credit and debit cards, including American Express.

Privacy statement
We are committed to protecting your privacy. We will only use the information collected from you lawfully (in accordance with the Data Protection Act 1998).We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. The type of information we collect about you includes: your name, address, phone number and e-mail address. We will not pass on your details to any third parties. We will not e-mail you in the future unless it is to respond to any comments or complaints you may have. The personal information which we hold will be held securely in accordance with the law. If you have any queries or concerns about your privacy please contact us by e-mail.

Delivery information
Order before 1pm and we will guarantee same day despatch, plus we will even engrave it with your requested text, write the gift tag and post it out in its own specially designed box. All you have to do is sit back and wait for the thanks.

Returns and Refunds
If you are not entirely satisfied for any reason with your purchase you may request a full refund or exchange within 10 days of receipt of your purchase.  We will gladly refund your transaction in full to the original credit or debit card used at the time of purchase. The only conditions of this policy is that the item is returned undamaged, in its original condition and has not been engraved, engraved items will only be refunded if the item is faulty. When sending the item back we suggest you send it via Royal Mail Special Delivery with sufficient insurance. Include with the item your full name, address, order reference and details of either the item you would like to exchange for or the reason for refund. All returns should be sent to the following address: My Last Rolo, CW Sellors (Gold and Silversmiths) Ltd, King Street, Ashbourne, Derbyshire, DE6 1EA.